FAQ

Event Information Technical and System Requirements

Event Information:

Yes, a ticket is required to attend the virtual event.

We go LIVE on 5 July, 2022
Log-in to explore the exciting activities!

Trainings are on: 16 - 17 July, 2022

You must have a Herbalife Nutrition ID, valid email address registered with Herbalife Nutrition and purchased a ticket.

Please contact your local Member Services Department to update your email address.

You will require a valid email address registered with Herbalife Nutrition to log-in to the event.

Yes, a unique email address is required for each ticket/login. Your email address with Herbalife Nutrition has automatically been registered for 1 login access. You will need to provide a different email address via online registration for your 2nd login. Please refer to the link in the registration email sent to you to register your 2nd login.

General Training is open to all Members with tickets.

Future Chairman's Club Forum, Leadership Training and VIP Tour are open to qualifiers with tickets only.

Yes, you will be able to view the Trainings you have qualified for.

Trainings will be available on demand from 20 July - 20 August, 2022

You will not be able to log-in on more than one device simultaneously using the same email address.

Yes, a unique email address is required for each ticket/login.
Your email address with Herbalife Nutrition has automatically been registered for 1 login access.
You will need to provide a different email address via online registration for your 2nd login.

Please refer to the link in the registration email sent to you to register your 2nd login.

Only files in the EXPO are savable, you will need to login using Laptop, PC or Android.

You will receive an email notification informing you of the results.

Technical and System Requirements:

You may use mobile, tablet, laptop and desktop. For optimal viewing, please use laptop or desktop. For viewing on TV, maximum screen size is 65inch TV for optimal viewing.

Viewing may not be supported on other browsers.

Please test your system compatibility here: https://www.gevme.com/herbalife/gevme-virtual-system-test

Please clear the cache in your device and try again using a recommended browser. Chrome is the recommended browser. Viewing is not supported on other browsers.

Please click on the media play button to play the video. Ensure you are using a compatible browser. Chrome is the recommended browser. or Please clear the cache in your device and try again using a recommended browser.

  1. If you have internal speakers, make sure they aren't muted.
  2. If you have external speakers, make sure they are powered on and aren't muted.
  3. Make sure you did not lose Internet connectivity.
  4. If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
  5. If you are using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation/video. Android and Apple iOS devices do not permit streams to begin automatically.
  1. Make sure you did not lose Internet connectivity.
  2. If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
  3. If you are using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit streams to begin automatically.
  4. If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level. This option can also be found in the tools or view menu.
  1. Close Safari page,
  2. Go to Settings
  3. In Safari, and tap Clear History and Website Data.
  1. On your Android phone or tablet, open the Chrome App
  2. At the top right, tap "More"
  3. Tap "History". Clear browsing data
  4. Next to "Cookies and site data" and "cached images and files", check the boxes.
  5. Tap clear data
  1. Go to setting in Chrome browser
  2. Select Setting
  3. Go to Privacy and security
  4. Click Clear browsing data
  5. For Time Range, select "All Time"
  6. Tick all boxes
  7. Click "Clear Data"
  8. Close and reopen the browser

Your Avatar can be created in specific zones and it is not compulsory to create an Avatar.